The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 23, 2016
Filed:
Dec. 30, 2011
Mingte Chen, Fremont, CA (US);
Anil Kumar Annadata, Milpitas, CA (US);
Kuang-yang Huang, Fremont, CA (US);
Rohit Bedi, Hayward, CA (US);
Henry Dana Jay, San Mateo, CA (US);
Mingte Chen, Fremont, CA (US);
Anil Kumar Annadata, Milpitas, CA (US);
Kuang-Yang Huang, Fremont, CA (US);
Rohit Bedi, Hayward, CA (US);
Henry Dana Jay, San Mateo, CA (US);
Siebel Systems, Inc., San Mateo, CA (US);
Abstract
A user interface display comprises a plurality of selectable icons and a control symbol in a toolbar. The control symbol can be selected by a user to display additional selectable icons within the toolbar. Incoming events, such as customer support requests or other work items, can be received from a communication server and displayed via a selectable icon or work button in the toolbar. The user interface can notify the user of the incoming event, such as by causing the work button to blink. The user can send a command to the communication server via the user interface relating to the event, such as accepting an incoming work item or releasing a telephone call. The communication server can perform the appropriate event response.