The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 09, 2016
Filed:
May. 24, 2013
Applicant:
Avaya Inc., Basking Ridge, NJ (US);
Inventors:
Shailesh Talapady, Pune, IN;
Vivek Bawge, Pune, IN;
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G06Q 10/10 (2012.01); G06Q 30/00 (2012.01); H04M 3/432 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5191 (2013.01); G06Q 10/10 (2013.01); G06Q 30/01 (2013.01); H04M 3/5158 (2013.01); H04M 3/432 (2013.01); H04M 2203/2072 (2013.01); H04M 2203/402 (2013.01);
Abstract
A microprocessor executable contact manager operable to determine, for selected different types of customer communication devices, a likelihood of contacting successfully a customer at a respective type of customer communication device and select, based on the likelihood, an order and/or sequence in which to contact customer communication devices of the different customer communication device types.