The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 09, 2016
Filed:
Jun. 19, 2014
Avaya Inc., Santa Clara, CA (US);
Joann Ordille, Lebanon, NJ (US);
Anjur Sundaresan Krishnakumar, Princeton, NJ (US);
Shalini Yajnik, Berkeley Heights, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
A customer uses an in store kiosk to establish a communication session, such as a video communication session between the kiosk and an agent in a contact center. The customer can transfer the communication session to the customer's personal mobile communication device by selecting to transfer the communication session at the kiosk. A presence of the customer's personal mobile communication device is detected. The presence of the customer's personal mobile communication device can be detected by the use of various technologies, such as Near Field Communications or scanning a code on the kiosk from the mobile communication device. In response to detecting the presence of the mobile communication device the communication session is transferred from the kiosk to the mobile communication device using a communication application in the mobile communication device.