The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 02, 2016
Filed:
Nov. 26, 2014
Nuance Communications, Inc., Burlington, MA (US);
Real Tremblay, Outremont, CA;
Jerome Tremblay, Montreal, CA;
Amy E. Ulug, San Jose, CA (US);
Jean-Francois Fortier, Montreal, CA;
Francois Berleur, Longueuil, CA;
Jeffrey N. Marcus, Newton, MA (US);
David Andrew Mauro, Montreal, CA;
Nuance Communications, Inc., Burlington, MA (US);
Abstract
A system and method for providing an easy-to-use interface for verifying semantic tags in a steering application in order to generate a natural language grammar. The method includes obtaining user responses to open-ended steering questions, automatically grouping the user responses into groups based on their semantic meaning, and automatically assigning preliminary semantic tags to each of the groups. The user interface enables the user to validate the content of the groups to ensure that all responses within a group have the same semantic meaning and to add or edit semantic tags associated with the groups. The system and method may be applied to interactive voice response (IVR) systems, as well as customer service systems that can communicate with a user via a text or written interface.