The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 26, 2016
Filed:
May. 16, 2008
Steven Samuel Pollock, Los Altos, CA (US);
Ashok Mitter Khosla, Palo Alto, CA (US);
Abhijit Barde, Sunnyvale, CA (US);
Steven Samuel Pollock, Los Altos, CA (US);
Ashok Mitter Khosla, Palo Alto, CA (US);
Abhijit Barde, Sunnyvale, CA (US);
West Interactive Corporation II, Omaha, NE (US);
Abstract
In one embodiment, the invention provides a method for personalizing a response to an incoming customer communication. The method includes identifying a customer based on an incoming customer communication; selecting a rule applicable to the incoming customer communication, the rule having a destination associated therewith; preparing data to facilitate processing of the incoming customer communication; and routing the call to the destination associated with the selected rule and sending the prepared data to the destination.