The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 26, 2016
Filed:
Jul. 08, 2013
Applicant:
Interactions Llc, Franklin, MA (US);
Inventors:
Yoryos Yeracaris, Boston, MA (US);
Alwin B Carus, Waban, MA (US);
Larissa Lapshina, Shirley, MA (US);
Assignee:
Interactions LLC, Franklin, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/32 (2013.01); G10L 15/22 (2006.01); G10L 15/30 (2013.01);
U.S. Cl.
CPC ...
G10L 15/22 (2013.01); G10L 15/32 (2013.01); G10L 15/30 (2013.01);
Abstract
An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.