The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 29, 2015
Filed:
Mar. 23, 2011
Francois Lopitaux, San Francisco, CA (US);
Etienne Giraudy, San Francisco, CA (US);
Mark A. Fischer, Ashland, OR (US);
Xavier Hosxe, Paris, FR;
Francois Lopitaux, San Francisco, CA (US);
Etienne Giraudy, San Francisco, CA (US);
Mark A. Fischer, Ashland, OR (US);
Xavier Hosxe, Paris, FR;
salesforce.com, inc., San Francisco, CA (US);
Abstract
Knowledge base is gaining popularity as a customer support tool. Customers search the knowledge base for solutions to their issues. Keywords searched in knowledge base are analyzed and reports are made available for managers and supervisors to understand the trends and requirements of customers. The number of keywords searched can be extremely large in some organizations. In this specification, storing the keywords in a meaningful way in order to generate report for further analysis is discussed. Efficient data storage helps in managing voluminous data and also reducing the amount of memory required to store the data. Any of the above embodiments can be used independently or together with any combination of other embodiments.