The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 01, 2015
Filed:
Jun. 27, 2012
Amit Singh, Irving, TX (US);
Amar Nageswaram, Irving, TX (US);
Mark Nicholas Studness, Basking Ridge, NJ (US);
Amit Singh, Irving, TX (US);
Amar Nageswaram, Irving, TX (US);
Mark Nicholas Studness, Basking Ridge, NJ (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Cellco Partnership, Basking Ridge, NJ (US);
Abstract
A system includes a resource database that stores resource information representing solutions to a plurality customer inquiries and a destination database that stores destination information identifying a plurality of online forums available via a communications network. Each online forum includes a thread having at least one user post. The system further includes a language processor in communication with the resource database and the destination database. The language processor associates the at least one user post with at least one of the plurality of customer inquiries and selects from the resource database at least one solution to the customer inquiry identified. The language processor further generates a new post in the online forum with content from the resource information responsive to the customer inquiry associated with the at least one user post.