The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 20, 2015
Filed:
Mar. 18, 2013
Applicant:
Avaya Inc., Basking Ridge, NJ (US);
Inventors:
Jon Bentley, New Providence, NJ (US);
Mark Fletcher, Ringwood, NJ (US);
Joseph L. Hall, Basking Ridge, NJ (US);
Avram Levi, Hoboken, NJ (US);
Paul Roller Michaelis, Louisville, CO (US);
Heinz Teutsch, Green Brook, NJ (US);
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5116 (2013.01); H04M 2203/2061 (2013.01); H04M 2242/04 (2013.01);
Abstract
A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.