The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 13, 2015
Filed:
Sep. 12, 2014
Applicant:
Intellisist, Inc., Seattle, WA (US);
Inventors:
Gilad Odinak, Bellevue, WA (US);
Thomas Veatch, Seattle, WA (US);
Assignee:
Intellisist, Inc., Seattle, WA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); G06Q 10/10 (2012.01); H04M 3/51 (2006.01); G10L 15/08 (2006.01); G10L 25/60 (2013.01); H04M 3/523 (2006.01); G10L 17/26 (2013.01);
U.S. Cl.
CPC ...
G06Q 10/1053 (2013.01); G10L 15/08 (2013.01); G10L 25/60 (2013.01); H04M 3/51 (2013.01); H04M 3/5175 (2013.01); H04M 3/5232 (2013.01); G10L 17/26 (2013.01); H04M 3/5233 (2013.01); H04M 2203/402 (2013.01);
Abstract
A system and method for providing guidance to persuade a caller is provided. A call is received from a caller into a call center and an offer is provided to the caller. A likelihood of the caller to accept the offer is measured by analyzing voice input of the caller during the call. One or more paralinguistic voice characteristics in the voice input are determined. A stage of persuasion is assigned to the caller based on the paralinguistic voice characteristics and a recommendation is made for guidance to persuade the caller to accept the offer.