The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2015
Filed:
Sep. 30, 2011
Chad Steven Estes, Woodinville, WA (US);
Thomas Ernest Osborne, Philadelphia, PA (US);
Rahul Sudhir Kumar, Kirkland, WA (US);
Gil Mcquillan, Austin, TX (US);
Gupta Garuda, Redmond, WA (US);
Jamie Joe Marconi, Bellevue, WA (US);
Ionut Ciprian Gradinaru, Sammamish, WA (US);
Jiong Ouyang, Redmond, WA (US);
Chad Steven Estes, Woodinville, WA (US);
Thomas Ernest Osborne, Philadelphia, PA (US);
Rahul Sudhir Kumar, Kirkland, WA (US);
Gil Mcquillan, Austin, TX (US);
Gupta Garuda, Redmond, WA (US);
Jamie Joe Marconi, Bellevue, WA (US);
Ionut Ciprian Gradinaru, Sammamish, WA (US);
Jiong Ouyang, Redmond, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
One or more techniques and/or systems are disclosed for providing a customized service error message to a user of a service. An error encountered during a user action related to the service may be compared to one or more identified service outages to determine if the error may be attributable to any of the service outages. If the error may be caused by one or more of the identified service outages, the customized service error message can be provided, where the customized service error message comprises information about one or more of the identified service outages that cover the error. The customized service error message may be displayed to the user so that the user knows that the error is server/service side (e.g., as opposed to an issue on the user's local device), a timeframe within which the error is expected to be resolved, etc.