The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 01, 2015
Filed:
May. 16, 2014
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventor:
S. Michael Perlmutter, San Francisco, CA (US);
Assignee:
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., Daly City, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/51 (2006.01); H04M 3/42 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5166 (2013.01); H04M 3/4217 (2013.01); H04M 3/5183 (2013.01); H04M 3/5232 (2013.01); H04M 3/5231 (2013.01); H04M 2203/408 (2013.01);
Abstract
A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with the rule set.