The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 25, 2015
Filed:
Jun. 26, 2014
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventor:
Stefaan Valere Albert Coussement, Kortrijk, BE;
Assignee:
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., Daly City, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04L 29/08 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01); H04M 3/42 (2006.01); H04M 7/00 (2006.01);
U.S. Cl.
CPC ...
H04L 67/02 (2013.01); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01); H04M 3/523 (2013.01); H04M 3/5237 (2013.01); H04M 3/42102 (2013.01); H04M 3/42365 (2013.01); H04M 3/5191 (2013.01); H04M 7/00 (2013.01); H04M 2203/6018 (2013.01);
Abstract
An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications is provided. The presence application has at least one first portion for collecting data regarding states of activity of the target agent resources, and at least one second portion for integrating the data and rendering the agent states to the subscribing applications.