The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 18, 2015
Filed:
Oct. 04, 2012
Applicant:
Interactions Llc, Franklin, MA (US);
Inventors:
Robert R. Bushey, Round Rock, TX (US);
Benjamin Anthony Knott, Cedar Park, TX (US);
John Mills Martin, Austin, TX (US);
Sarah Korth, Chicago, IL (US);
Assignee:
Interactions LLC, Franklin, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 7/00 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5166 (2013.01); H04M 2201/40 (2013.01); H04M 2203/2011 (2013.01);
Abstract
Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action.