The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 11, 2015
Filed:
Mar. 05, 2009
Paul T. Schultz, Colorado Springs, CO (US);
Robert A. Sartini, Colorado Springs, CO (US);
Martin W. Mckee, Herndon, VA (US);
Paul T. Schultz, Colorado Springs, CO (US);
Robert A. Sartini, Colorado Springs, CO (US);
Martin W. McKee, Herndon, VA (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
An approach is provided for providing a virtual call center by receiving a request for service from a user (e.g., subscriber) and staffing the virtual call center with virtual agents selected based on the service requirements of the user and the rich presence information of the virtual agents. The rich presence information includes a skill set of the virtual agent, presence status of the virtual agent, location of the virtual agent, calendar information of the virtual agent, communication capability of the virtual agent, mobility of the virtual agent, or a combination thereof.