The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2015
Filed:
Oct. 06, 2010
Stephen Griesmer, Westfield, NJ (US);
James Beattie, Bergenfield, NJ (US);
Charles Cooke, Elmwood Park, NJ (US);
Monowar Hossain, Middletown, NJ (US);
Steven Lewis, Middletown, NJ (US);
Benjamin Rudman, Monsey, NY (US);
Stephen Griesmer, Westfield, NJ (US);
James Beattie, Bergenfield, NJ (US);
Charles Cooke, Elmwood Park, NJ (US);
Monowar Hossain, Middletown, NJ (US);
Steven Lewis, Middletown, NJ (US);
Benjamin Rudman, Monsey, NY (US);
AT&T INTELLECTUAL PROPERTY I, L.P., Atlanta, GA (US);
Abstract
An apparatus provides automated assistance to an agent. The apparatus includes a receiver that receives a client communication from a client terminal via a network. A processor processes the client communication and determines a plurality of agent statements based on the client communication. The plurality of agent statements is displayed on a display. An input receives an agent communication from the agent. The agent communication is selected from a custom statement input by the agent and one of the plurality of agent statements selected by the agent. A transmitter transmits the agent communication to the client terminal via the network.