The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 19, 2015
Filed:
Aug. 08, 2013
Applicant:
West Corporation, Omaha, NE (US);
Inventors:
Mark J. Pettay, Omaha, NE (US);
Myron P. Sojka, Logan, IA (US);
Mark Steven Jarzynka, Omaha, NE (US);
Gregory Stuart Cardin, Omaha, NE (US);
Hendryanto Rilantono, Omaha, NE (US);
Bernard Roubaud, Castelnau le lez, FR;
Assignee:
West Corporation, Omaha, NE (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/42 (2006.01); H04M 3/56 (2006.01);
U.S. Cl.
CPC ...
H04M 3/56 (2013.01); H04M 2203/2061 (2013.01); H04M 2242/12 (2013.01);
Abstract
Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.