The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 21, 2015
Filed:
Jun. 10, 2010
Oren Pereg, Zikhron Ya'akov, IL;
Moshe Wasserblat, Maccabim, IL;
Yuval Lubowich, Ra'anana, IL;
Ronen Laperdon, Modi'in, IL;
Dori Shapira, Sde Gat, IL;
Vladislav Feigin, Even-Yehuda, IL;
Oz Fox-kahana, Nes Ziona, IL;
Oren Pereg, Zikhron Ya'akov, IL;
Moshe Wasserblat, Maccabim, IL;
Yuval Lubowich, Ra'anana, IL;
Ronen Laperdon, Modi'in, IL;
Dori Shapira, Sde Gat, IL;
Vladislav Feigin, Even-Yehuda, IL;
Oz Fox-Kahana, Nes Ziona, IL;
Nice-Systems Ltd., Ra'anana, IL;
Abstract
A method and system for indicating in real time that an interaction is associated with a problem or issue, comprising: receiving a segment of an interaction in which a representative of the organization participates; extracting a feature from the segment; extracting a global feature associated with the interaction; aggregating the feature and the global feature; and classifying the segment or the interaction in association with the problem or issue by applying a model to the feature and the global feature. The method and system may also use features extracted from earlier segments within the interaction. The method and system can also evaluate the model based on features extracted from training interactions and manual tagging assigned to the interactions or segments thereof.