The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 07, 2015
Filed:
Dec. 11, 2012
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventor:
Juergen Tolksdorf, Dortmund, DE;
Assignee:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 3/493 (2006.01); H04M 3/527 (2006.01); H04M 3/53 (2006.01);
U.S. Cl.
CPC ...
H04M 3/493 (2013.01); H04M 3/527 (2013.01); H04M 3/5307 (2013.01);
Abstract
A system and method for producing audio messages for use in a contact center. A customer may specify message content, and provide a voice specification, which may identify a preferred voice artist and other aspects of the audio message including the language, accent and tone of the message. The service may produce the recording and provide it to the customer.