The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Mar. 17, 2015

Filed:

Oct. 01, 2012
Applicant:

Sap Ag, Walldorf, DE;

Inventors:

Sven Kriebel, Remchingen, DE;

Carsten Heuer, Schriesheim, DE;

Assignee:

SAP SE, Walldorf, DE;

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01); G06Q 30/02 (2012.01);
U.S. Cl.
CPC ...
G06F 17/30 (2013.01); G06Q 30/0203 (2013.01);
Abstract

The embodiments may provide a system for managing survey data including a survey metadata handler configured to receive survey metadata for a survey type, and a survey result handler configured to receive one or more completed or partially completed surveys providing one or more answers to questions corresponding to the survey type, a calculating unit configured to calculate one or more weighted answers based on the question weights and the one or more answers, and a satisfaction score for each completed or partially completed survey based on the one or more weighted answers, a category determining unit configured to determine a satisfaction category for the survey type based on the satisfaction scores and satisfaction category information mapping satisfaction categories to satisfaction scores for the survey type, and a database configured to store the survey metadata, the survey results, and the satisfaction category information, as a layered data model.

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