The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 03, 2015
Filed:
Feb. 28, 2008
Applicants:
Gilad Odinak, Bellevue, WA (US);
Adam Waalkes, Sammamish, WA (US);
Inventors:
Gilad Odinak, Bellevue, WA (US);
Adam Waalkes, Sammamish, WA (US);
Assignee:
Intellisist, Inc., Seattle, WA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/428 (2006.01); H04M 3/42 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/4285 (2013.01); H04M 3/42068 (2013.01); H04M 3/523 (2013.01); H04M 2201/40 (2013.01);
Abstract
A system and method for managing hold times during automated call processing is provided. A call is received from a caller and assigned to a call session. Data is obtained from the caller and evaluated for caller attributes related to the call session. Hold times are identified during the call session. Response content is customized for at least one of the hold times using the caller attributes. The customized response content is provided to the caller during that hold time.