The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2015
Filed:
Oct. 15, 2012
Bank of America Corporation, Charlotte, NC (US);
Matthew A. Calman, Charlotte, NC (US);
Alicia C. Jones, Fort Mill, SC (US);
Elizabeth S. Votaw, Potomac, MD (US);
Rajat Agrawal, Sunnyvale, CA (US);
Wanwen Han, Jersey City, NJ (US);
Su Liu, Pittsburgh, PA (US);
Nir Rachmel, Brookline, MA (US);
Lin Streja, Pittsburgh, PA (US);
Cameron Park-Hur, Castro Valley, CA (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems, methods, and computer program products for adaptively scaffolding of levels of connectivity between one or more customer devices during customer service conference are provided. The system includes various applications and features executable on a computing and/or mobile computing device. The system includes a user interface configured to present tools and features that allows a customer, during a digital conference with a bank representative, to manipulate the channels of communication, levels of connectivity or other features of the digital conference. In some instances, a scaffolding application on the bank's server may be provided to dynamically adjust the levels of connectivity and/or channels of communication of an ongoing digital conference session between a customer and a bank representative based on prior conferences involving the customer and/or a bank representative. As such, the system allows for self-directed and/or computer-aided adjustment of levels of connectivity during a conference.