The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 23, 2014
Filed:
Aug. 29, 2011
Applicants:
Mahendra Varman, Omaha, NE (US);
Mahmood S. Akhwand, Omaha, NE (US);
Inventors:
Mahendra Varman, Omaha, NE (US);
Mahmood S. Akhwand, Omaha, NE (US);
Assignee:
West Corporation, Omaha, NE (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/24 (2006.01);
U.S. Cl.
CPC ...
Abstract
A call calculator and method thereof used to automate testing of a voice self service platform. The call calculator may have functional logic to calculate an estimated call load. The type of load may be least one of cyclic, peak, burst, choppy, and sustained. The call calculator may use a set of input parameters of an algorithm to calculate the estimated call load, wherein the algorithm may be based on an integral calculus model.