The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 14, 2014
Filed:
May. 18, 2009
Birgit Andrea Geppert, Basking Ridge, NJ (US);
Reinhard Peter Klemm, Basking Ridge, NJ (US);
Frank Michael Roessler, Basking Ridge, NJ (US);
Birgit Andrea Geppert, Basking Ridge, NJ (US);
Reinhard Peter Klemm, Basking Ridge, NJ (US);
Frank Michael Roessler, Basking Ridge, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
A method for informing a caller of the availability of a call-center agent who can assist the caller without some of the disadvantages of the prior art is disclosed. In accordance with the illustrative embodiment of the present invention, when a caller accesses the address book in the memory of his or her telecommunications terminal (such as a telephone) the caller will see both the contact information for the call center and the availability of a call-center agent.