The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 23, 2014
Filed:
Jul. 28, 2011
Matthew B. Gotchy, Reno, NV (US);
Jason Alexander Poteet, Lodi, CA (US);
Anne Quinter Smith, Redwood City, CA (US);
Michael Anthony Panian, Mountain View, CA (US);
Zachery Moneypenny, Madison, WI (US);
Alexandr Tolchinsky, Santa Clara, CA (US);
Rajasivasubramanian Ramanathan, Sunnyvale, CA (US);
Matthew B. Gotchy, Reno, NV (US);
Jason Alexander Poteet, Lodi, CA (US);
Anne Quinter Smith, Redwood City, CA (US);
Michael Anthony Panian, Mountain View, CA (US);
Zachery Moneypenny, Madison, WI (US);
Alexandr Tolchinsky, Santa Clara, CA (US);
Rajasivasubramanian Ramanathan, Sunnyvale, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
In general, in one aspect, the invention relates to a method for providing online support to a user of a client application. The method includes: initiating a wizard including dialogs for completing a task; displaying a dialog to the user; enabling, based on a network connection being available, a help threshold associated with the dialog; determining, by a computer processor, that the help threshold is exceeded after enabling the help threshold; sending, in response to the help threshold being exceeded, an availability request to an external support server; receiving, after sending the availability request, a confirmation of an available support specialist; displaying an indication to the user that support is available; receiving a support request from the user; opening a chat dialog in response to receiving the support request; and initiating, using the chat dialog, a chat session between the user and the available support specialist.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile