The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 23, 2014
Filed:
Jun. 07, 2007
Toby Edward Gedis Allen, Sydney, AU;
Alexander Beck, Frenchs Forest, AU;
Christopher William Kendall, Sydney, AU;
Andrew W. Lang, Epping, AU;
David Thambiratnam, Ashfield, AU;
Toby Edward Gedis Allen, Sydney, AU;
Alexander Beck, Frenchs Forest, AU;
Christopher William Kendall, Sydney, AU;
Andrew W. Lang, Epping, AU;
David Thambiratnam, Ashfield, AU;
Avaya Inc., Basking Ridge, NJ (US);
Abstract
The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for analyzing problems within a communication network and further identifying sources of such problems based on voice sample substitutions. The voice sample substitutions used may correspond to canned speech samples used to highlight possible communication network problems.