The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 19, 2014
Filed:
Dec. 23, 2005
Frank Paul Adams, Jr., Colorado Springs, CO (US);
Sanjiv Purushottam Damle, Colorado Springs, CO (US);
Richard Brian Drescher, Colorado Springs, CO (US);
Joshua Jerome Morris, Colorado Springs, CO (US);
Michael Robert Smith, Monument, CO (US);
Stephen Michael Smith, Raleigh, NC (US);
Jonathan Lyle Spieker, Colorado Springs, CO (US);
Christopher Lawson White, Plano, TX (US);
Frank Paul Adams, Jr., Colorado Springs, CO (US);
Sanjiv Purushottam Damle, Colorado Springs, CO (US);
Richard Brian Drescher, Colorado Springs, CO (US);
Joshua Jerome Morris, Colorado Springs, CO (US);
Michael Robert Smith, Monument, CO (US);
Stephen Michael Smith, Raleigh, NC (US);
Jonathan Lyle Spieker, Colorado Springs, CO (US);
Christopher Lawson White, Plano, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
An approach for supporting automated fault isolation and recovery is provided. An alarm indicative of a fault within a customer network is received. An event within a workflow is created in response to the alarm, wherein a new trouble ticket is generated as part of the workflow. Communication with a trouble management system is performed to correlate the alarm with an existing trouble ticket. The new trouble ticket is associated with the existing trouble ticket.