The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 12, 2014
Filed:
Feb. 03, 2005
Doree Duncan Seligmann, New York, NY (US);
Xueshan Shan, Milpitas, CA (US);
Reinhard Peter Klemm, Basking Ridge, NJ (US);
Ajita John, Holmdel, NJ (US);
Doree Duncan Seligmann, New York, NY (US);
Xueshan Shan, Milpitas, CA (US);
Reinhard Peter Klemm, Basking Ridge, NJ (US);
Ajita John, Holmdel, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
An apparatus and methods are disclosed that enable a caller to specify a condition of availability for a return call when the caller is unable to reach the called user. A condition might indicate a time interval in which the caller is willing to accept a return call, a location, or some other constraints. In the illustrative embodiments, when a caller places a call and is unable to reach the called user, the caller is prompted via an interactive voice response (IVR) system for one or more conditions of availability for a return call. As soon as the called user's terminal becomes available, a software application checks whether the condition of availability is satisfied, and if so, establishes a call between the caller's terminal and the called user's terminal.