The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 29, 2014
Filed:
Mar. 16, 2009
Applicant:
Michael Vernick, Ocean, NJ (US);
Inventor:
Michael Vernick, Ocean, NJ (US);
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/42 (2013.01);
Abstract
A method that allows customers to connect remotely with customer service representatives by continuously monitoring the customers with cameras. Images from the cameras are sent to a computerized system that employs image processing techniques to determine when assistance is sought by a customer. When the customer is deemed in need of such assistance, a video phone call is initiated between the customer and a customer service representative.