The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 01, 2014
Filed:
Jan. 03, 2007
Applicants:
Sheldon Davis, Union City, CA (US);
Robert Steiner, Broomfield, CO (US);
Inventors:
Sheldon Davis, Union City, CA (US);
Robert Steiner, Broomfield, CO (US);
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/523 (2006.01); H04L 29/06 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5237 (2013.01); H04L 65/608 (2013.01);
Abstract
A distributed contact center and method of managing data transfers between the distributed parts of the contact center is provided. Distributed parts of the contact center are joined together through a known communications initiation protocol such as SIP, then status information and/or control signals are transferred between the distributed parts using lossless communication protocols.