The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2014
Filed:
Dec. 23, 2005
Frank Paul Adams, Jr., Colorado Springs, CO (US);
Sanjiv Purushottam Damle, Colorado Springs, CO (US);
Richard Brian Drescher, Colorado Springs, CO (US);
Joshua Jerome Morris, Colorado Springs, CO (US);
Michael Robert Smith, Monument, CO (US);
Stephen Michael Smith, Raleigh, NC (US);
Jonathan Lyle Spieker, Colorado Springs, CO (US);
Christopher Lawson White, Plano, TX (US);
Frank Paul Adams, Jr., Colorado Springs, CO (US);
Sanjiv Purushottam Damle, Colorado Springs, CO (US);
Richard Brian Drescher, Colorado Springs, CO (US);
Joshua Jerome Morris, Colorado Springs, CO (US);
Michael Robert Smith, Monument, CO (US);
Stephen Michael Smith, Raleigh, NC (US);
Jonathan Lyle Spieker, Colorado Springs, CO (US);
Christopher Lawson White, Plano, TX (US);
Verizon Business Global LLC, Basking Ridge, NJ (US);
Abstract
An approach for supporting automated fault isolation is provided. An alarm is received indicating a fault within a customer network that includes one or more network elements. The customer network being monitored by a service provider. A script is retrieved for specifying a dialogue with the network elements for data collection. A command is transmitted to the customer network according to the one script to obtain data from the network elements, wherein the data is utilized to determine the fault. Further, a workflow event corresponding to the alarm is generated, wherein resolution of the fault is automated according to the workflow event.