The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 20, 2014
Filed:
Jun. 10, 2013
West Corporation, Omaha, NE (US);
Rodney L. Bennett, Omaha, NE (US);
Mark J. Pettay, Omaha, NE (US);
Kenneth A. Marr, Ashland, NE (US);
Rodney J. Kempkes, Omaha, NE (US);
David C. Mussman, Omaha, NE (US);
James V. Frisbie, Omaha, NE (US);
West Corporation, Omaha, NE (US);
Abstract
A system, method, and computer readable medium for authorization of independent agents for processing calls and distribution of calls to authorized agents are provided. An independent agent may purchase or otherwise acquire credits for leads related to commerce transactions. The credits may be maintained by a call center and accessed by a device responsible for routing calls to agents. Calls or other transactions leads may then be directed to the independent agent, and the independent agents credits may be deducted accordingly.