The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 20, 2014
Filed:
Jul. 27, 2012
Allison Mensing Corbett, Arlington, MA (US);
Sudhakar Mallya, Richardson, TX (US);
Ashley Bree Ross, Weatherford, OK (US);
Kris Deion Tullos, Charlotte, NC (US);
Chang Yu, Allen, TX (US);
Allison Mensing Corbett, Arlington, MA (US);
Sudhakar Mallya, Richardson, TX (US);
Ashley Bree Ross, Weatherford, OK (US);
Kris Deion Tullos, Charlotte, NC (US);
Chang Yu, Allen, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems and methods are disclosed for determining when installation of additional self-service financial transaction devices (SSFTDs) may be desired at a site to improve end-to-end user experience. The system may collect and store transaction-level data, session-level data, user wait time data, and/or other data, and use an enhanced SSFTD user wait time model to identify recommendations and other statistical outputs. The SSFTD may include hardware and software to assist in measuring and collecting various useful readings.