The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 25, 2014
Filed:
Apr. 26, 2006
Assaf Baciu, Berkeley, CA (US);
David E. Hartig, Lafayette, CA (US);
Michael G. Linnert, Menlo Park, CA (US);
Kevin M. Stone, Mountain View, CA (US);
Vipul Vyas, Dallas, TX (US);
Assaf Baciu, Berkeley, CA (US);
David E. Hartig, Lafayette, CA (US);
Michael G. Linnert, Menlo Park, CA (US);
Kevin M. Stone, Mountain View, CA (US);
Vipul Vyas, Dallas, TX (US);
Nuance Communications, Inc., Burlington, MA (US);
Abstract
Self-service application and method facilitate the ability of a self-service system to resolve conflicts in an automated fashion. When a user 'opts-in' to a product offer presented to the user by the self-service system, the self-service system determines if the offered product conflicts with an existing product or characteristic associated with the user's account. If there is a conflict and the conflict can be better explained in another communication channel, the self-service system informs the user that there is a problem with the user purchasing the product, and offers to provide more information via a second communication channel. If the user accepts such offer, the self-service system begins communicating with the user about the conflict in the second communication channel. In one embodiment, in transitioning to the second communication channel, the self-service system maintains the user state information.