The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 25, 2014
Filed:
Oct. 12, 2006
Brian Roundtree, Kirkland, WA (US);
Keldon Rush, Bellingham, WA (US);
Kevin Allan, Seattle, WA (US);
Linda Beinikis, Seattle, WA (US);
Brian Roundtree, Kirkland, WA (US);
Keldon Rush, Bellingham, WA (US);
Kevin Allan, Seattle, WA (US);
Linda Beinikis, Seattle, WA (US);
Nuance Communications, Inc., Burlington, MA (US);
Abstract
A method for intercepting messages includes determining that a mobile device user has initiated a message for transmission across a wireless network to an electronic address that corresponds to a predetermined address (such as a customer support address). The message may be a text message, an email message, an instant message, an SMS message, and/or an MMS message. The method also includes preventing transmission of the initiated message and performing at least one action at the mobile device. Examples of the at least one action include invoking a bot to interact with the mobile device user and displaying a list of potential solutions to the subscriber's problem. Systems, computer-readable media, and various other features and embodiments are disclosed.