The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 18, 2014
Filed:
Jun. 14, 2006
Peter Matteo, Eatontown, NJ (US);
Balaji Patakula, Parlin, NJ (US);
Sami Qutub, Freehold, NJ (US);
Rafal Sitkowski, Old Bridge, NJ (US);
David Sokoler, Colts Neck, NJ (US);
Peter Matteo, Eatontown, NJ (US);
Balaji Patakula, Parlin, NJ (US);
Sami Qutub, Freehold, NJ (US);
Rafal Sitkowski, Old Bridge, NJ (US);
David Sokoler, Colts Neck, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
Methods and apparatus are provided for variable wait treatments for requests enqueued in one or more queues. A request in a resource allocation system is processed by assigning the request to a queue and selecting a wait treatment for the request based on one or more characteristics of the queue. The characteristics may include, for example, a predicted wait time for servicing the request. A request in a resource allocation system is processed by assigning the request to a queue; determining a predicted wait time for servicing the request; selecting a wait treatment for the request based on one or more characteristics of the queue; transferring the request to an announcement server for a transfer duration for presentation of the selected wait treatment; and reassessing the predicted wait time upon completion of the transfer duration. The request can be assigned to an available resource based on the reassessed predicted wait time.