The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 25, 2014
Filed:
Dec. 20, 2002
Thomas E. Creamer, Boca Raton, FL (US);
Brent L. Davis, Deerfield Beach, FL (US);
Peeyush Jaiswal, Boca Raton, FL (US);
Victor S. Moore, Boynton Beach, FL (US);
Thomas E. Creamer, Boca Raton, FL (US);
Brent L. Davis, Deerfield Beach, FL (US);
Peeyush Jaiswal, Boca Raton, FL (US);
Victor S. Moore, Boynton Beach, FL (US);
Nuance Communications, Inc., Burlington, MA (US);
Abstract
A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.