The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 25, 2014
Filed:
Jul. 09, 2012
Stefan Will, Raleigh, NC (US);
Pierre C. Grenier, San Francisco, CA (US);
Stefan Will, Raleigh, NC (US);
Pierre C. Grenier, San Francisco, CA (US);
Zendesk, Inc., San Francisco, CA (US);
Abstract
A technique including receiving a search query; identifying a first original query term based on the query; identifying a first expanded query term related to the first original query term; determining a first lexical distance between the first original query term and the first expanded query term; determining a first weight for the first expanded query term based on the determined first lexical distance; identifying a plurality of documents, from among a corpus of documents, as each relevant to the search query, the plurality of documents including a first document identified based on its inclusion of the first expanded query term; ranking the plurality of documents, with the ranking of the first document being based upon the calculated first weight; and generating a response to the search query identifying two or more of the plurality of documents, ordered according to the ranking.