The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 21, 2014
Filed:
Aug. 02, 2007
Fergal Glynn, Medford, MA (US);
Brian Silver, North Reading, MA (US);
Richard W. Shea, Maynard, MA (US);
Ken Ouellette, Boxborough, MA (US);
Vinh Huu Tran, North Andover, MA (US);
Justin W. Haddad, Merrimack, NH (US);
Fergal Glynn, Medford, MA (US);
Brian Silver, North Reading, MA (US);
Richard W. Shea, Maynard, MA (US);
Ken Ouellette, Boxborough, MA (US);
Vinh Huu Tran, North Andover, MA (US);
Justin W. Haddad, Merrimack, NH (US);
Aspect Software, Inc., Lombard, IL (US);
Abstract
Some embodiments of the present invention provide a method and system for correlating information regarding an interactive communication. A session application record is provided to store information of a session that represents an interactive communication that is at least between two endpoints. An application programming interface (API) is provided for users to create and manipulate session application records. Application specific data or customized data can be stored with the session application record using a tag that includes a name and value pair. One session application record can be associated with another session application record by using a relation. Any information that is gathered during a session can be accessible even when one of the endpoints is replaced by another endpoint.