The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 31, 2013
Filed:
Feb. 13, 2012
Francis A. Ovenden, Groton, MA (US);
Silvana D. Romagnino, Ottawa, CA;
Jodee Varney, Lincoln, MA (US);
Bradley R. Black, Carp, CA;
Thomas P. Chmara, Richmond, CA;
Francis A. Ovenden, Groton, MA (US);
Silvana D. Romagnino, Ottawa, CA;
Jodee Varney, Lincoln, MA (US);
Bradley R. Black, Carp, CA;
Thomas P. Chmara, Richmond, CA;
Avaya, Inc, Basking Ridge, NJ (US);
Abstract
A computer-implemented method for handling a microflow includes receiving a workflow request that includes a task associated with the workflow and a contact address associated with the task, performing an operation associated with receiving the workflow request that includes at least one of opening a communication session with the contact address and sending a response to the workflow request to the contact address. The method further includes storing the task, prioritizing the task, and performing an operation associated with execution of the workflow including at least one of opening a communications session with the contact address, sending a status associated with performance of the task, and sending a completion status of the task.