The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 29, 2013
Filed:
Jul. 06, 2012
Benjamin A. Knott, Round Rock, TX (US);
Theodore B. Pasquale, Austin, TX (US);
Kurt M. Joseph, Austin, TX (US);
Scott H. Mills, Austin, TX (US);
James T. Miller, Austin, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
John M. Martin, Austin, TX (US);
Benjamin A. Knott, Round Rock, TX (US);
Theodore B. Pasquale, Austin, TX (US);
Kurt M. Joseph, Austin, TX (US);
Scott H. Mills, Austin, TX (US);
James T. Miller, Austin, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
John M. Martin, Austin, TX (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.