The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 24, 2013
Filed:
Feb. 15, 2012
Loren Alfred Cheng, Mountain View, CA (US);
Pratap Venkataram Prabhu, Sunnyvale, CA (US);
Jesse Michael Munitz-alessio, San Francisco, CA (US);
Vladimir Gregory Korshin, San Francisco, CA (US);
Shoeb Altaf Omar, Sunnyvale, CA (US);
Loren Alfred Cheng, Mountain View, CA (US);
Pratap Venkataram Prabhu, Sunnyvale, CA (US);
Jesse Michael Munitz-Alessio, San Francisco, CA (US);
Vladimir Gregory Korshin, San Francisco, CA (US);
Shoeb Altaf Omar, Sunnyvale, CA (US);
Facebook, Inc., Menlo Park, CA (US);
Abstract
A social networking system is configured to generate node graphs to handle specific types of customer incident reports. The node graphs comprise data structures that include nodes connected in acyclic graphs. Each node includes a node handler and optionally a user interface widget. Activating a node graph causes a subset of the nodes in the node graph to execute their node handlers. The executing node handlers generate a customer incident resolution that may include information gathering, manual review, and communications to users and third-party systems. Generation of the customer incident resolution through the node graphs allows the social networking system to handle customer incidents consistently, efficiently, and in a scalable manner.