The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 23, 2013
Filed:
Nov. 04, 2009
Ramanujan Kashi, Magarpatta, IN;
Valentine C. Matula, Granville, OH (US);
Ramanujan Kashi, Magarpatta, IN;
Valentine C. Matula, Granville, OH (US);
Avaya, Inc., Basking Ridge, NJ (US);
Abstract
The present invention comprises a method for: (i) receiving information from a caller Cand indexing the caller Cinto a first group based, at least in part, on the received information, (ii) transmitting to a participant P, a first message requesting that the participant Passist the caller Cindexed in the first group, (iii) establishing a conference call between the participant Pand the caller Cin response to the participant Presponding to the first message, (iv) transmitting the first message to a participant Pwhen the participant Pdoes not respond to the first message, (v) establishing a conference call between the participant Pand the caller Cin response to the participant Presponding to the first message, and (vi) connecting the caller Cwith an agent Awhen a response to the first message is not received from the participant Pand the participant P.