The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2013
Filed:
Oct. 04, 2005
Shaiju Kurian Cyriac, Westminster, CO (US);
Diana Messano D'angelo, Broomfield, CO (US);
Sreerupa Das, Arvada, CO (US);
Bruce Wallace Hill, Broomfield, CO (US);
William Curtis Leck, Arvada, CO (US);
Shaiju Kurian Cyriac, Westminster, CO (US);
Diana Messano D'Angelo, Broomfield, CO (US);
Sreerupa Das, Arvada, CO (US);
Bruce Wallace Hill, Broomfield, CO (US);
William Curtis Leck, Arvada, CO (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
The present invention, in one embodiment, is directed to an agent available notifierthat (a) receives a request from the first customer, but not from the second customer, to be notified when the first contact is eligible for servicing by a selected resource so that the first customer is free to perform a desired activity and (b) in response to the first customer's request, provides the first customer with a selected notification that the first contact is eligible for servicing, wherein the second customer is not provided with the selected notification when the second contact is eligible for servicing.