The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 05, 2013
Filed:
Mar. 19, 2009
Jonathan R. Sampson, Matthews, NC (US);
Timothy A. Guerry, Cornelius, NC (US);
Michael N. Smith, Charlotte, NC (US);
David A. Tyson, Charlotte, NC (US);
Trevor Lewis, Newark, DE (US);
Christopher S. Welles, Charlotte, NC (US);
Jonathan R. Sampson, Matthews, NC (US);
Timothy A. Guerry, Cornelius, NC (US);
Michael N. Smith, Charlotte, NC (US);
David A. Tyson, Charlotte, NC (US);
Trevor Lewis, Newark, DE (US);
Christopher S. Welles, Charlotte, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Apparatus and methods for providing customer interaction information to a business channel. The apparatus and methods may involve receiving from a first business channel a first customer interaction data structure corresponding to a customer interaction, storing a data object corresponding to the first customer interaction data structure; and providing to a second business channel formatting information corresponding to the first customer interaction data structure. The first and second business channels may thus use independent data structures for storing their customer interaction information in a centralized database. The first and second data structures may view the other's data structures using formatting from the other channel.