The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 29, 2013
Filed:
Sep. 30, 2003
Kenneth A. Marr, Gretna, NE (US);
Kenneth A. Marr, Gretna, NE (US);
West Corporation, Omaha, NE (US);
Abstract
Systems, methods, and computer readable media for reporting on at least one aspect of respective performance of a plurality of agents. The methods can include receiving data representing respective performance parameters that pertain to the agents, storing the data for subsequent query and retrieval, receiving at least one query, retrieving at least some of the data in response to the query, and presenting at least one result of the query to the at least one user. Other aspects of the method enable management or supervisors to access data pertaining to teams or groups of agents, and drill-down to access data specific to the agents that comprise the various teams or groups. Systems and computer readable media are provided for practicing various aspects of the method.