The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 29, 2013
Filed:
Oct. 15, 2009
Ashutosh Adkar, Pune, IN;
Amey Kulkarni, Pune, IN;
Paul Roller Michaelis, Louisville, CO (US);
Anand Paithankar, Pune, IN;
Ashutosh Adkar, Pune, IN;
Amey Kulkarni, Pune, IN;
Paul Roller Michaelis, Louisville, CO (US);
Anand Paithankar, Pune, IN;
Avaya Inc., Basking Ridge, NJ (US);
Abstract
Methods, devices and systems for selecting IVR script and initiating that IVR script are provided. More specifically, playback of an IVR script to a user of a client endpoint can be initiated by an agent at a content sharing endpoint selecting, dragging, and dropping a representation of that IVR script onto a representation of the voice communication session. After initiation of the IVR script, the agent can drop off of the call, leaving the IVR system to interact with the client endpoint without requiring further agent involvement.