The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 16, 2012
Filed:
Jul. 10, 2008
David Joa, Pacifica, CA (US);
Debashish Ghosh, Charlotte, NC (US);
Kurt Newman, Matthews, NC (US);
Thayer S. Allison, Jr., Charlotte, NC (US);
Elaine C. Marino, Sterling, CT (US);
Joy M. Tarquin, Charlotte, NC (US);
Maryann Mangini, Newark, DE (US);
Yanghong Shao, Charlotte, NC (US);
Mark V. Krein, Charlotte, NC (US);
David Joa, Pacifica, CA (US);
Debashish Ghosh, Charlotte, NC (US);
Kurt Newman, Matthews, NC (US);
Thayer S. Allison, Jr., Charlotte, NC (US);
Elaine C. Marino, Sterling, CT (US);
Joy M. Tarquin, Charlotte, NC (US);
Maryann Mangini, Newark, DE (US);
Yanghong Shao, Charlotte, NC (US);
Mark V. Krein, Charlotte, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Techniques for bridging data from business support units, e.g., call centers and marketing operations, with a data warehouse to augment and enrich pre-existing customer information. Unstructured data is received with incomplete integration information. A data key is created from the unstructured data, and the unstructured data is integrated with the structured data in a data warehouse based on the data key. Unstructured data can assume different forms of data, including recorded audio data, facial image data, and iris image data. At least one customer identifier is extracted from the unstructured data by data mining. A data key is subsequently created from the at least one customer identifier. Incomplete integration may include partial integration information or may not include any integration information.