The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 16, 2012
Filed:
Apr. 28, 2010
Joe Watson, Alpharetta, GA (US);
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Fleet, GB;
Thomas Z. Dong, Marietta, GA (US);
Damian Smith, Epsom, GB;
Joe Watson, Alpharetta, GA (US);
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Fleet, GB;
Thomas Z. Dong, Marietta, GA (US);
Damian Smith, Epsom, GB;
Verint Americas, Inc., Roswell, GA (US);
Abstract
Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.