The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 21, 2012
Filed:
Nov. 13, 2008
Applicant:
Rajiv Kambli, Cupertino, CA (US);
Inventor:
Rajiv Kambli, Cupertino, CA (US);
Assignee:
Aspect Software, Inc., Lombard, IL (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
A method and apparatus are provided for controlling a server of a contact center system having a plurality of automatic contact centers. The method includes the steps of providing an audible menu to a supervisor of the contact center system having the plurality of automatic contact distributors, receiving an instruction from the supervisor and executing the received instruction within the server.